Quicken Tech Support Fail
- January 2nd, 2013, 8:19 PM
- Posted in general . rants . technology
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Here is a redacted cut/paste of a conversation I just had with Quicken Tech Support. I’ve redacted the name of the support person because I have no interest in throwing anyone under the bus. My initial question was to find out if there was any special/upgrade pricing as a long time user, and what the new features were. I will leave you to make your own conclusions…
XXXXX: Hi, my name is XXXXX. Thank you for contacting Quicken, please allow me a moment to read your question.
XXXXX: Hi Mark, how are you doing today?
me: very well, thanks. Happy New Years.
XXXXX: Thank you and happy new year to you to.
XXXXX: I would like to inform you that there is no update price available while upgrading from 2010 to 2013, however as you are a valuable customer, I am providing you with a link to get $20 discount.
me: that would be great, thank you.
XXXXX: http://quicken.intuit.com/blahblahblah
me: that is for the rental property manager
me: is there one for home and business?
XXXXX: You can scroll down, you will see it at the bottom of that page…
me: ah, nevermind, I just switched products, and the discount is still there.
me: Excellent.
me: so. final question… are the new features worth the upgrade? Last year, I was told there wasn’t anything significant changed
me: (by support)
XXXXX: Yes, there are many new feature plus the Mobile app.
XXXXX: Are you satisfied with the support I provided today and my efforts to help? If not, how else can I help you?
me: ok, thank you, I’ll look into it. Actually, I do have one final support type question
me: I’m trying hard to reduce the size of the file I work with.
me: its currently 40Meg + and the performance of quicken is suffering as a result
me: I’m trying to do a year-end copy to get rid of pre-2006 data
me: and after I do that, the file size is STILL over 40M (no reduction in size)
me: what am I doing wrong?
XXXXX: I would like to inform you that Year end feature is not working currently you can try the copy option to archive your file
XXXXX: Are you satisfied with the support I provided today and my efforts to help? If not, how else can I help you?
me: does it work better in 2013?
me: or work at all?
XXXXX: It is not working in 2013 as well.
me: thank you. Yes, I’m satisfied with your support.
me: have a great day