I think I’m starting to get into the groove. I’ve been working tickets on my own now (with backup from the primary, obviously), and I’m starting to understand better what my role is, really. It hasn’t changed my accepting the fact that I still have a shitload to learn, but it does give me a better grasp of how things will generally flow day to day.

Damned exciting stuff. And it further reinforces my thinking that this is going to be the coolest job in the world. Joy.

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